Dear Parents,
We are pleased to welcome you and your child(ren) to the lunch program at the 117th Primary School in Dresden. Every day, we offer two lunch menus as well as a pasta menu, prepared using fresh, seasonal, and high-quality regional ingredients—such as produce from the Nemt Estate in Wurzen or pasta specialties from Riesa—that are cooked fresh on-site (i.e., directly at the school). Students can serve themselves their pre-ordered meals and accompanying side dishes at our „free-flow“ counters. This also applies to the „VitaPoint“—a fresh-food buffet featuring bite-sized fruit, vegetable, salad, and dessert variations. Your child will also receive a complimentary chip for collecting their lunch; this chip is distributed by the school or can be obtained at the meal distribution counter.
MEAL REGISTRATION
- Visit the website: www.dls-gmbh.biz/registrierung
- Please select the school: 117. Grundschule Dresden „Ludwig Reichenbach“.
- Complete the registration form by June 15th of the current year* and follow the instructions provided.
MEAL ORDERING
You or your child may order meals on a monthly basis, either online or via our ordering app. Orders, cancellations, and changes to orders can be made during our business hours using the contact details listed above, or online/via the ordering app virtually around the clock. Cancellations for the current day are accepted until 8:00 AM.
On days when there is no regular instruction (e.g., field trips or project days), we kindly ask that you cancel your meal order at least 4 business days in advance.
PAYMENT OF MEAL FEES
Using the SEPA Direct Debit system, we deduct amounts due directly from your bank account at the beginning of each month. This deduction covers the previous month’s meal service, retroactively accounting for any subsequent additions, cancellations, or extra orders. You will receive a monthly email notification as soon as your invoice becomes available in your online customer account.
Prices per lunch menu* (including „Free-Flow“ and „VitaPoint“ options):
Menu A / B / Pasta = €4.24 | Effective Jan 1, 2027: Menu A / B / Pasta = €4.34
*Please submit copies of any documentation regarding eligibility for meal fee subsidies (benefits under the „Education and Participation Package“) directly to DLS.
If required, it is possible to order special dietary meals; however, these must be formally certified in writing by a medical specialist, and a copy of this certification must be submitted to us. We look forward to receiving your registration and thank you for your trust!
We wish you a hearty appetite—every day!
Your DLS Service Team
AGREEMENT ON
LUNCH PROVISION
- This Agreement applies to the lunch provision services offered by DLS Dienstleistungs- und Service GmbH (hereinafter „DLS“) at the
facility attended by the Customer (a schoolchild represented by their legal guardian(s), as well as any other participants in the lunch provision program). It applies exclusively in cases where the Customer registers and places orders via DLS’s online ordering system, in conjunction with participation in the direct debit scheme. - To order lunch via the Internet, the Customer must register within DLS’s online ordering system. The contact details and other information requested by DLS during the registration process must be provided completely and accurately. The Customer may identify and correct any input errors directly within the registration form prior to submitting their application. Once all requested data has been provided, DLS will review it for completeness and plausibility. If, in DLS’s judgment, the provided information is correct and there are no other objections, DLS will activate access
to the online ordering system and notify the Customer of this via email. This email constitutes acceptance of the Customer’s application for participation. Upon receipt of this email, the Customer is authorized to use the online ordering system in accordance with the terms of this Agreement. - The Customer’s registration data will be stored on DLS’s internal systems. The Customer is obliged to keep their data up to date. Should any of the provided data change during the term of this Agreement, DLS must be notified of such changes immediately.
The Agreement on Lunch Provision is printed on the reverse side of the Parent Information sheet and/or can be accessed during the registration process.
The contractual language is German. - Meals may be ordered online, via the ordering app, or by means of an order form. Cancellations for the current day are accepted until 8:00 a.m. For non-instructional days (e.g., field trips or project days), we request that you cancel your order at least 4 working days in advance. Pursuant to Section 312g Para. 2 Nos. 2 and 9 of the German Civil Code (BGB), there is no statutory right of withdrawal for these orders.
- The essential characteristics of the menus offered are made available via the online ordering system, the ordering app, and the printed menu provided by DLS. In the event of defects, the customer’s statutory warranty rights shall apply.
- The customer receives a chip—either through the facility or directly at the meal distribution counter—for the daily collection of their ordered lunch. The initial issuance is free of charge. A replacement chip required due to damage or loss will be subject to a fee of €5.00, provided that the customer is responsible for said damage or loss. DLS must be notified immediately if a new chip is required. In such cases, it remains possible to receive a meal even without a chip.
- The menu prices applicable to the desired lunch are those specified in the parent information letter. These prices are understood to apply per meal purchased, including all associated services. In cases of financial hardship, the customer may be entitled to government subsidies (e.g., benefits under the „Education and Participation Package“). DLS’s menu prices shall be reduced for affected customers only for as long as—and to the extent that—a) a corresponding official notice has been issued by the competent authority(ies) and b) proof thereof has been provided to DLS by submitting a copy of said notice. Otherwise,
the standard menu prices shall apply. - Depending on the specific contract with the facility or the competent administrative office, DLS may be entitled to reasonably increase menu prices in order to offset rising personnel and procurement costs. Where applicable, DLS will discuss this with the relevant committees and inform the customer in a timely manner via email.
- Billing for ordered lunches takes place at the beginning of the month, retroactively covering the preceding month. The basis for billing is the number of meals ordered during the billing period, or—where applicable—a flat rate is charged. Meals that are not collected, or for which cancellation notice is not provided in a timely manner, will be charged. Invoices are made available for viewing within the online customer account, where they can be
downloaded, printed, and saved as PDF files. As a general rule, customers are able to access their invoices no later than the 5th business day of the month. DLS will also notify the customer via email once the invoice has been posted to the online customer account. Paper invoices are not issued in parallel. The online invoice is legally non-binding; it does not fulfill statutory requirements regarding evidentiary value, record retention, or similar matters. - Invoices are settled via the SEPA Direct Debit Mandate authorized by the customer during the registration process. The pre-notification period is shortened to 5 days for the initial direct debit transaction and to 2 days for all subsequent transactions. Pre-notification is deemed to have been provided through the posting of the invoice to the online customer account, accompanied by an email notification regarding said posting. The customer shall bear any fees incurred—for instance, due to returned direct debits—for which DLS is not responsible. In the event of payment default caused by the customer, DLS is entitled to suspend meal service until all outstanding claims held by DLS have been settled. Furthermore, DLS is entitled to charge a reminder fee of €2.50 for any reminders issued subsequent to the initial reminder establishing the default. The customer retains the right to provide evidence demonstrating that DLS incurred no damages, or damages significantly lower than the amount of this flat-rate fee.
- This agreement regarding the provision of lunch services is concluded for an indefinite period and may be terminated by either contracting party in text form, subject to a notice period of four weeks effective at the end of a calendar month. Should the contract between DLS and the facility terminate, this agreement shall automatically terminate as well. The direct debit authorization granted to DLS shall expire no later than upon the settlement of all outstanding claims held by DLS. The customer’s statutory rights to revoke the direct debit authorization remain unaffected.
- An application for meal service may be rejected—for example, if there are outstanding claims owed by the customer to DLS, or if extraordinary dietary requirements or similar special requests are involved.
- Should any provision of this agreement be deemed invalid, the remainder of the agreement shall remain in full force and effect. In place of the invalid provision, the relevant statutory provisions shall apply.